FAQs
What do I need to place an order?
To place an order, you must be 19 years old or older, we require proof of age at time of delivery.
You must have a valid shipping address. No shady parks.
Use a valid payment method, we only accept INTERAC E-transfers.
How do I open an account?
During your checkout, navigate to the product you would like to purchase, select 'Add To Cart'.
Visit the Cart and Checkout.
Send payment by E-Transfer.
How can you collect points?
Collecting points are automatically calculated once an order is approved. An order is approved once payment is received.
How can you redeem your points?
Redeeming points are possible only on your second order as points are collected after you sign up and send payment for your first order.
How can you reset your password?
To reset your password visit the My Account page and click the 'Forgot Password' link.
Is there a minimum online order?
Yes, the minimum online order is $50.
Can I edit my order?
You can edit your order at any time before sending payment. If you want to edit your order after payment, you must cancel your purchase completely and then replace your order. It is recommended that you contact our support team at thepurplebutler@gmail.com.
Is cannabis bad for my health?
Its proven that there are several short-term and long-term effects from consuming cannabis. These effects include physical dependency and cannabis use disorder that may result from frequent use.
What should I do if I feel ill after consuming a product?
If you have any health issues after using cannabis, you should consult your healthcare provider. Or drink some juice or water and wait a few hours or have a nap.
Can I overdose on cannabis?
A fatal overdose is highly unlikely, however, this doesn't mean that marijuana is harmless. Many have experienced severe panic and other issues when consuming too much. These signs include anxiety, paranoia, panic, fast heart rate, hallucinations, increased blood pressure, and severe nausea or vomiting.
Can I become dependent on cannabis?
Frequent use can lead to physical dependency and cannabis use disorder. You could be at a higher risk if you have a history of mental illness and/or other types of mental disorders, or if you have an addiction problem.
What are the risks of using cannabis if I'm pregnant or breastfeeding?
The consumption of cannabis or psilocybe cubensis are not recommended while pregnant. THC and CBD can be passed to a fetus or newborn through blood or breast milk.
Can I combine cannabis with my medication?
Combining cannabis with any other medication can increase the overall effects. For more information on the interactions between cannabis and medications, consult your healthcare provider.
How can I pay for my order online?
Payment can be made via Interac® E-Transfer. Interac e-Transfer allows you to send money in real-time, while your personal and financial information remains private. We now offer auto-deposit so no password is necessary and your order will be linked to your payment by the email you login with.
Can I pay with PayPal?
No, PayPal is not currently available as a payment method.
Will I be able to pay with Apple Pay?
No, Apple Pay is not currently available as a payment method.
Can I pay for my online order when I pick it up?
No, payment must be paid at the time of ordering.
Can someone else pay for my order?
Yes, as long as the order is shipped within BC. ID showing that the person is 19 years or older is required at the time of pick-up or delivery.
What products are available to customers in Canada?
Cannabis can be sold to Canadians aged 19 years and older. You can purchase dried cannabis flower, pre-rolls, edibles (soft chews, chocolates, cookies, beverages), extracts (both ingestible products including; oils and capsules, and inhalable products including; vape cartridges, shatter, wax, topicals (balms, bath products, lotions).
Who ensures the safety of the products in Cannabis?
All our cannabis product goes through laboratory testing at licensed facilities as per Health Canada safety standards.
Is cannabis I buy online fresh?
All of our cannabis flower is dried to the ideal levels by our producers before it is sold. Products are kept in sealed packaging until purchased.
What is a strain?
Strains are used to differentiate the different varieties of cannabis that come with their own uniqueness of terpenes and cannabinoids. Different strains may result in a different experience, depending on a number of factors.
What are Indica, Sativa, Hybrid and high-CBD products?
Continuing on from the previous question, these are all strains, known by its Latin name, Cannabis sativa. Cannabis consists of at least two types, indica and sativa, which are believed to differ in terms of places of origin, height, and leaf shape. Most strains today are Hybrids, which are a genetic blend between the Indica and Sativa plant.
High-CBD products, containing greater than four percent CBD by weight, will be either sativa-dominant, indica-dominant, or a hybrid.
What are cannabinoids?
Classical cannabinoids are structurally related to THC.
What are terpenes?
See Wikipedia: Terpenes are further classified by the number of carbons: monoterpenes (C10), sesquiterpenes (C15), diterpenes (C20), etc. A well known monoterpene is alpha-pinene, a major component of turpentine.
Is today's cannabis stronger than it was in the 1990s?
THC potency in dried cannabis has increased from an average of 30mg/g (3%) in the 1990s to around 150mg/g (15%) today. Some strains can have an average as high as 300mg/g (30%) THC.
Are there other ways to use cannabis?
Cannabis can be consumed in many ways including cannabis oil products, sublingual oils (placed under the tongue), capsules, topicals, and edibles (including beverages).
How do I store my cannabis after I've purchased it?
The best way to store your cannabis is in a sealed container in a cool dark place. It is recommended to keep in a locked, child-proof container away from children, teenagers, and pets.
Are there any shipping restrictions?
We use Canada Post Xpresspost for our shipments and we can only ship to an address within Canada. All recipients must have a government-issued ID with proof of age to receive the order.
What Same-Day delivery options are available?
What is the cost of shipping?
Our shipping fees vary depending on where in Canada you live. All shipping is handled by Canada Post Xpress and ranges from $10 to $25 across Canada
How do I track my order?
You will receive an order confirmation email with a tracking number and link to the Canada Post website.
Is the shipping discreet?
Yes, our packaging is not branded in any way.